Returns & Refunds Policy

RETURNS, REFUNDS AND EXCHANGES - We accept returns within 10 days of delivery, provided the item is unused and in its original condition. You’ll receive a full refund, minus return shipping costs. If your order arrives damaged, please email us at hello@pompano.com.au with your order number and a photo of the item. We handle these situations on a case-by-case basis and will always do our best to find a solution.

Sale items are final and cannot be returned or exchanged - so make sure you love it before you buy it! Some sale items may be sold after their best before date. These items are still safe to consume and priced accordingly. That said, if something arrives damaged or doesn’t meet consumer law requirements, we’ve got you covered.

Understanding Product Dates: A best before date refers to quality - not safety. Products may lose some freshness or flavour over time, but are still safe to consume. A use by date, on the other hand, relates to safety and products should not be consumed after this date. We do not sell products past their use by date.

If you have any questions about best before dates on sale items, feel free to reach out to us prior to purchase.